Simple, Thorough and Humble

Paul Williams

VOIP ENGINEER, CUSTOMER SPECIALIST, LEADER

Love, passion and coordinated. ISP focused on VOIP, layer 2 networking, WISP and Fiber maintenance.

WHAT I DO

Customer Specialist

Provide white glove service to keep business phones and internet flowing.

VOIP Engineer

Supply quick, responsive and accurate call flow alterations and development through the means of customer input and system functionality.

Leadership

Training, coaching and positive interaction is vital to the growth of a team. Supplying knowledge and training with an open door policy.

About Paul

VOIP & ISP SPECIALIST

For the past 13 years, I have worked in high-rise office property operations keeping business phones and internet running reliably for tenants across complex, multi-tenant environments. This experience built a strong ISP mindset: identify the root cause quickly, understand the environment holistically, and restore service with minimal downtime.

A graduate of MyComputerCareer with specialized training in Information Technology Security and Administration, I've spent years tinkering with everything from routing and switching to server environments, virtualization, and home lab setups. If it moves packets, authenticates users, or negotiates a handshake — I'm interested.

I bring a blend of technical curiosity, strong diagnostic skills, and a customer-focused approach — ideal for resolving connectivity issues, explaining technical concepts clearly, and ensuring users stay online and supported.

VOIP 95%

Networking 80%

Customer Relations 95%

Problem Solving 90%