Simple, Thorough and Humble

Paul Williams

VIOP ENGINEER, CUSTOMER SPECIALIST, LEADER

Love, passion and coordinated. ISP focused on VOIP, layer 2 networking, WISP and Fiber maintenance.

WHAT I DO

Customer Specialist

Provide white glove service to keep business phones and internet flowing.

VOIP Engineer

Supply quick, response and accurate call flow alterations and development through the means of customer input and system functionality.

Leadership

Training, coaching and postive interaction is vital to the growth of a team. Supplying knowledge and training with an open door policy.

About Paul

SUPPORT GURU

I am a graduate of MyComputerCareer with specialized training in Information Technology Security and Administration. I’ve always been driven by a deep curiosity for how networks communicate, and I’ve spent years tinkering with everything from routing and switching to server environments, virtualization, and home lab setups. If it moves packets, authenticates users, or negotiates a handshake—I'm interested.

For the past 13 years, I worked in high-rise office property operations, where I supported a wide range of building systems that depended on stable network connectivity. This experience strengthened my ability to troubleshoot complex, layered issues involving infrastructure, hardware dependencies, and communication systems. It also taught me the ISP mindset: identify the root cause quickly, understand the environment holistically, and restore reliable service with minimal downtime.

I bring a blend of technical curiosity, strong diagnostic skills, and a customer-focused approach—ideal for resolving connectivity issues, explaining technical concepts clearly, and ensuring users stay online and supported.

VOIP 95%

Networking 80%

Customer customer relations 95%

Problem Solving90%